Shipping policy

1. Overview

Thank you for shopping with POKERFXCE. We aim to process and dispatch all orders as efficiently as possible. This Shipping Policy outlines delivery times, shipping charges and important delivery information.

2. Order Processing Time

All orders are processed within 1 to 10 business days unless otherwise stated.

Orders are not processed or dispatched on weekends or public holidays.

During peak periods, product launches or promotional events, processing times may be longer.

3. Shipping Destinations

We currently ship within the United Kingdom and selected international destinations.

If your country is unavailable at checkout, please contact us before placing an order.

4. Estimated Delivery Times

Estimated delivery times begin once your order has been dispatched.

United Kingdom

  • Standard Delivery: 2 to 5 business days
  • Express Delivery: 1 to 3 business days

International

  • Europe: 5 to 10 business days
  • Rest of World: 7 to 21 business days

Delivery times are estimates only and are not guaranteed.

5. Shipping Costs

Shipping costs are calculated at checkout based on destination, order weight and selected delivery method.

Any free shipping promotions will be clearly stated on the website.

6. Customs, Duties and Taxes

International orders may be subject to customs charges, import duties or local taxes.

These charges are the responsibility of the customer unless otherwise stated by POKERFXCE LTD.

7. Tracking Information

Where available, tracking details will be sent by email once your order has been dispatched.

It is the customer's responsibility to monitor tracking updates and ensure someone is available to receive the parcel if required.

8. Incorrect Addresses

Customers must ensure all shipping details are accurate before completing checkout.

POKERFXCE LTD is not responsible for orders shipped to incorrect addresses provided by the customer.

If an order is returned to us due to an incorrect address, additional shipping charges may apply before re-dispatch.

9. Delays, Loss or Damage

While we work with reliable delivery partners, delays may occur due to:

  • Courier issues
  • Severe weather
  • Customs inspections
  • Public holidays
  • High demand periods

POKERFXCE LTD is not liable for delays outside our reasonable control.

If your parcel is lost or arrives damaged, please contact us within 7 days of expected delivery.

10. Split Shipments

Where an order contains multiple items, we may dispatch products separately depending on stock availability or fulfilment location.

You will be notified where possible.

11. Contact Us

If you have any delivery questions, please contact:

POKERFXCE LTD
Email: info@pokerfxce.com
Address: 21 High View Close, Hamilton Office Park, Hamilton, Leicester, United Kingdom, LE4 9LJ

12. Policy Updates

We reserve the right to amend this Shipping Policy at any time. Updates will be posted on this page with the revised effective date.